Synergyteam Return Policy

If the print was shipped to you by Synergyteam:

If damage occurred during shipment, please report any damage to the delivering carrier immediately. Then contact Synergyteam. All return requests must be handled within 5 days from receipt of order by following the Return Procedure below.

If you picked up your print from Synergyteam at an art show:

If possible, return it to the Synergyteam booth. If you wish to return the print after the show ends, all return requests must be handled within 5 days from receipt of order by following the Return Procedure below.

RETURN PROCEDURE

Returns are accepted only with prior authorization and must have a Return Authorization Number issued by Synergyteam before being shipped. To return an item:

1. Notify Synergyteam within 5 days of receipt of any defective item or no credit will be issued. No returns will be accepted after 30 days from the date of invoice.
2. Obtain a Return Authorization Number prior to shipping by calling 972-304-6094, or by emailing returns@synergyteam.com.
3. Pack the item carefully in its original packing material and ensure it is packaged in a way that will prevent damage in shipping.
4. The item must not be damaged, modified, framed, re-matted, or altered in any way.
5. The Customer is responsible for all return shipping charges.
6. If the return is completed within 30 days of purchase, we will refund your order price, less shipping charges, upon receipt of your return. Note: If you purchased the item using a credit card, your credit card will be credited. If you paid by check, cash, or money order, we will issue a company check for the refund amount.